Terms of Service

OUR TERMS

& CONDITIONS

(UPDATED : DECEMBER 18, 2025)

By accessing or using our website, you agree to follow these Terms of Use.

ACCEPTANCE OF TERMS

Welcome to Struxent. By accessing or using our website, services, or digital content, you agree to follow these Terms of Service. We aim for transparency and fairness in every interaction. These terms explain your right, responsibilities, and the rule that govern your use of our site, They are designed to protect both you and Struxent, while ensuring a smooth, professional, and enjoyable experience.

By visiting or using Struxent website, you accept these Terms of Use fully. If you do not agree with any part of these terms, please refrain from using the site or services. Continued use constitutes your acceptance. These terms apply to all visitors, clients, collaborators, and anyone with our content. Struxent may update these terms periodically and your continued use after changes implies acceptance of the updated term It is your responsibility to review this page regularly. We encourage open communication if you have questions regarding the terms.

ABOUT STRUXENT

Struxent is a global, multidisciplinary web studio based in Indonesia, serving clients worldwide. We provide website design and development services, digital products (including templates), and related creative services. All services are delivered remotely and communicated through digital collaboration tools.

SCOPE OF SERVICES

All services, deliverables, timelines, and pricing are defined in a written proposal or agreement prior to the start of a project. Any work not explicitly outlined in the agreed scope is considered out of scope and will require a separate quote and approval before proceeding.

PROJECT START AND PAYMENTS

To begin a project:

  • Written confirmation of the proposal is required

  • A 50% upfront payment must be received before the project is scheduled


The remaining 50% balance is due upon project completion and prior to final delivery or launch, unless otherwise agreed in writing.


For retainer engagements, invoices are issued monthly and must be paid according to the agreed billing terms.


All payments are non-refundable.

REVISIONS AND FEEDBACK

Each website project includes two structured feedback rounds:

  • One round following the initial design direction

  • One round after the client has added final content


All feedback must be submitted directly via comments in Framer to ensure clarity and efficient workflow.


Additional revision rounds, major scope changes, or new requests beyond the agreed scope will be billed separately.

CLIENT RESPONSIBILITIES

Clients agree to:

  • Provide required content, assets, approvals, and feedback in a timely manner

  • Ensure they have the legal right to use any materials they provide

  • Review deliverables within agreed timelines


Delays in feedback, content delivery, access, or payment may impact project timelines.


Struxent reserves the right to pause work if progress is blocked due to delayed communication, missing assets, access issues, or outstanding payments.

COLLABORATION AND TOOLS ACCESS

For technical setup, integrations, analytics, or third-party services, the client is responsible for providing timely access to relevant tools and accounts, including but not limited to:

  • Hosting platforms

  • Analytics tools

  • CMS or platform access

  • Third-party services required for integration


Struxent is not responsible for delays caused by missing, incorrect, or late access to required tool

INTELLECTUAL PROPERTY AND OWNERSHIP

Client Website Projects


Upon receipt of full payment:

  • The client receives full rights and usage of all final deliverables

  • Ownership applies only to the completed project assets created specifically for the client


This ownership excludes third-party licensed assets, including but not limited to:

  • Fonts

  • Stock images or videos

  • Plugins

  • Software licenses


Such assets remain subject to their respective licenses, and the client is responsible for maintaining any required subscriptions or usage rights after project completion.


Struxent retains the right to display completed client work in its portfolio, website, case studies, social media, and marketing materials, unless otherwise agreed in writing.


Templates & Digital Products


All templates and digital products are sold under a license-based model:

  • Buyers may use the product for personal or commercial projects

  • Reselling, redistributing, sublicensing, or sharing the product is strictly prohibited

  • Ownership of the original product remains with Struxent

THIRD-PARTY PLATFORMS AND SERVICES

Struxent may use third-party tools and platforms such as Framer, Google Analytics, Lemon Squeezy, and others as part of service delivery.


Struxent is not responsible for:

  • Downtime, bugs, or limitations of third-party platforms

  • Changes in pricing, features, or policies of third-party services

  • Issues arising after handover due to platform updates or external integrations

SUSPENSION AND TERMINATION

Struxent reserves the right to suspend or terminate services if:

  • Payments are overdue

  • Required feedback or access is repeatedly delayed

  • The client breaches these Terms


In such cases, fees paid remain non-refundable.

LIMITATION OF LIABILITY

Struxent is not liable for:

  • Business losses, revenue loss, or missed opportunities

  • SEO rankings, conversion rates, or performance metrics beyond the agreed scope

  • Issues caused by third-party platforms, hosting providers, or integrations


Any liability is limited to the total amount paid for the specific service in question.

NO REFUND POLICY

Due to the nature of custom digital services and digital products:

  • All payments are final

  • No refunds are offered


Struxent commits to delivering work aligned with the agreed scope and addressing issues within that framework.

GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of Indonesia, regardless of the client’s location.

UPDATES TO THESE TERMS

Struxent may update these Terms from time to time. Any changes will be published on our website, and continued use of our services constitutes acceptance of the updated Terms.

CONTACT US

If you have any questions, concerns need clarification about these Terms of Use, our team is here to help. You can reach out to us directly via email, and we’ll respond promptly with clear guidance. Whether it’s about website use, service access, intellectual property user rights, no question is too small. We encourage open communication to ensure understanding and transparency.

Email - hello@struxent.com